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A
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A+
CERTIFICATION OVERVIEW
Continental Resort Hurghada
A+ Certification is
a CompTIA-sponsored testing program that certifies the competency of entry-level
(6 months experience) computer service technicians. The A+ test contains
situational, traditional, and identification types of questions. All of
the questions are multiple choice with only one correct answer for each
question. The test covers a broad range of hardware and software technologies,
but is not bound to any vendor-specific products.
The program is backed
by major computer hardware and software vendors, distributors, resellers
and publications. A+ certification signifies that the certified individual
possesses the knowledge and skills essential for a successful entry-level
(6 months experience) computer service technician, as defined by experts
from companies across the industry.
g101eng - Two Days
This two day course will teach delegates the essential skills
of PC operation, giving them a valuable introduction for users and support
newcomers.
On
course completion, delegates will be able to:
·
Understand
the components of a PC
·
Take
care of the computer, through cleaning and simple preventative maintenance
·
Copy
and move files using the DOS directory structure
·
Run
Windows and start applications
·
Customise
the Windows environment for personal preferences
Who
should attend?
This course provides essential foundation training for any
person wishing to learn about PCs and operating systems. Topics are of
relevance to delegates from end-user and other computing backgrounds,
wishing to progress further with PC training.
What
are the course prerequisites?
Delegates
are not expected to have gained any prior knowledge of PCs before they
attend this course. However, it is strongly recommended that they have
some keyboard and mouse experience. We suggest the following as a minimum:
·
Ability
to use a PC keyboard
·
Familiarity
with Enter and Return keys, Caps Lock, Shift keys and backspace
·
Ability
to use a mouse to drag items and to start Windows applications through
"double clicking" on Shortcuts or the Start menu
Delegates
without this experience should be given an extra day of instruction to
build their ability. Alternatively, there are a number of self-study packages
available to teach delegates basic keyboard and mouse skills.
G124eng - Three Days
This
three-day course, revised for the 2001 A+ Certification objectives, will
give students a full understanding of the skills and techniques required
to install and support Windows 98, Windows NT and Windows 2000. On course
completion, students will be able to:
·
Partition
and format hard disk drives
·
Install
and configure Windows 98, Windows Me, Windows NT and Windows 2000
·
Create,
configure and use network and Internet connections
·
Support
and troubleshoot operating systems and applications
Who
should attend?
This
foundation course prepares newcomers to PC support and provides students
with training in PC software installation and support skills.
What
are the course prerequisites?
Delegates
should have successfully completed "PC Fundamentals" or be able
to confidently answer yes to the following questions in order to gain
maximum benefit from attending this course:
·
Are
you able to use a keyboard and mouse?
·
Can
you recognize the main components of a PC and different data media such
as floppy disks, CD-ROM, etc?
·
Do
you understand DOS file naming conventions and directory structures?
·
Are
you familiar with Windows and Windows applications?
·
Can
you use File Manager or Explorer to create directories and sub-directories;
and move, copy or rename files and directories?
·
Can
you use the DOS DIR, COPY, REN, DEL, MD, CD and RD commands?
·
Can
you use the DOS editor to create text and batch files?
If you are unsure of the students' suitability, we recommend
that the delegate complete a "Support Skills" skills assessment
test. A suitable delegate for this course should achieve at least 70%
- a lower mark indicates that they should attend the "PC Fundamentals"
course first.
On
completion of this course, students will be ready to take and pass the
A+ Certification Operating System Technologies exam (code 220-202).
G113eng - Five Days
This
five day course will teach delegates the essential skills of installing
and supporting PC hardware. Click the icons to view in Acrobat format.
On course completion, delegates will be able to:
·
Understand
the basics of customer service and support
·
Install
and configure PC hardware and system components
·
Understand
the basics of peripherals and local area networking
·
Support
and troubleshoot PC hardware, software and peripherals
·
Have
a good understanding of customer service techniques
Who
should attend?
This is the essential foundation course for newcomers to PC
support and provides delegates with the necessary training to ensure proficiency
in PC installation and troubleshooting skills.
What
are the course prerequisites?
Delegates
should have successfully completed PC Fundamentals or be able to confidently
answer yes to the following questions in order to gain maximum benefit
from attending this course:
·
Are
you able to use a keyboard and mouse?
·
Can
you recognise the main components of a PC and different data media such
as floppy disks, CD-ROM, etc?
·
Do
you understand DOS file naming conventions and directory structures?
·
Are
you familiar with Windows and Windows applications?
·
Can
you use Windows File Manager or Explorer to create directories and sub-directories;
and move, copy or rename files and directories?
·
Can
you use the DOS DIR, COPY, REN, DEL, MD, CD and RD commands?
·
Can
you use the DOS editor to create text and batch files?
If
you are unsure of the delegates’ suitability, we recommend that the delegate
complete a "PC Fundamentals" skills assessment test. A suitable
delegate for this course should achieve at least 70% - a lower mark indicates
that they should attend the "PC
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